Contact Us

Questions about fit, an order, delivery, or a return? We are here to help.

Before you write

Email sholock@qoqavane.shop and include your order number when applicable. A clear first message helps us route your request correctly and respond without unnecessary back-and-forth.

• Fit and product questions: tell us which product and option you are considering.
• Order help: include the order number and the email used at checkout.
• Returns: include the item, delivery date, and reason for the request.

What happens next

We review the information you provide, identify the relevant product, order, or policy, and reply through the contact route you used. Some questions require a carrier, payment provider, or fulfillment check, so a complete first message helps avoid an unnecessary round trip.

Our team reads every message and prioritizes requests that include enough detail to act on. If your question relates to an existing order, the order number is the fastest way for us to locate your purchase and understand its current status.

Product and fit support

For useful guidance, include the product title, the option you are considering, and the fit or use you prefer. We can explain confirmed product information and help compare the available choices, but will not invent measurements or material details that are not supplied.

When you are deciding between two statement pieces, tell us the occasion you are dressing for and the silhouette you usually prefer. That context helps us point you toward the most relevant confirmed details in the product listing, such as available options and descriptive styling notes.

Order, delivery, and return support

For an existing order, include the order number and describe the outcome you need. For delivery issues, add the latest tracking status. For a return, wait for instructions before sending the parcel so it reaches the correct destination.

If your order has not arrived within the expected window, check the tracking information first and include the most recent status in your message. If the tracking shows no movement or an exception, tell us the date of the last update so we can investigate with the carrier.

Protect your information

Never send payment-card numbers, passwords, or other sensitive credentials through email or the contact form. We only need the minimum information required to locate the order and understand the request.

Legitimate customer-service messages will never ask you to share your full card number, online banking login, or one-time security codes. If you receive a suspicious message that appears to come from Qoqavane, do not click any links or provide personal details; contact us directly at the address above to verify.

What to include in your first message

A concise first message saves time for both of us. Use the checklist below as a guide, and include only the details relevant to your situation.

1. Your name and the email address used at checkout, if you placed an order.
2. The order number, if your question is about an existing purchase.
3. The product title and option name, if your question is about fit or product details.
4. A short description of the issue or question, including any relevant dates.
5. The outcome you are hoping for, such as a size comparison, a delivery update, or return instructions.

Response expectations

We aim to reply as promptly as possible. Because some requests require confirmation from a carrier, payment provider, or fulfillment partner, the time to a final answer can vary. If your question is urgent, include all relevant details in the first message so we can begin the right checks immediately.

If you do not receive a reply within a reasonable period, check your spam or junk folder before writing again. When you follow up, reply to the same thread and keep the original details intact so we can continue without restarting the review.

How to reach us

The most reliable way to contact Qoqavane is by email at sholock@qoqavane.shop. Use this address for product questions, order support, delivery concerns, and return requests. We do not publish additional contact channels, so please treat any other address or phone number claiming to be Qoqavane support with caution.

Before you write, review the product page and any order confirmation or tracking emails you have received. Many common questions about available options, delivery timing, and order status are answered in those places, and checking them first can often resolve the issue without waiting for a reply.