FAQ

The practical answers customers most often need before choosing, ordering, receiving, or returning a product.

When will my order arrive?

Orders are normally prepared within 1-3 business days. After dispatch, estimated transit time is 7–10 business days. Delivery estimates begin after dispatch and can be affected by the carrier, destination, customs, or local conditions.

If you need an item for a specific event, place the order as early as possible and treat the delivery estimate as a planning range rather than a guaranteed date. The store cannot confirm a precise arrival day in advance.

How do I choose an option?

Review the options and any product-specific measurements shown on the exact product page. Contact support with the product title if an essential detail is missing.

When comparing styles, focus on the silhouette and occasion language in the product title. Terms such as maxi, midi, mini, and two-piece set describe the general shape, while details like halter, backless, fringe, or sequin indicate the visual character. If a measurement or fit note is not shown, ask before ordering rather than assuming.

Can I return an item?

The applicable return-request window is displayed at checkout and in the order confirmation. Full eligibility and refund details are in the Refund and return policy.

Because the return window is not confirmed on this page, treat the checkout and order confirmation information as the authoritative source. If you cannot find the window, contact support before completing the purchase.

Can I change an order?

Preparation normally starts within 1-3 business days, so the safest moment to request a change is immediately after ordering. Include your order number and the exact change you need, such as a different size, color, or shipping address.

Where can I find product care information?

Start with the care label and product-specific information. The Garment care guide explains general handling, storage, and preparation, but instructions supplied with the exact item always take priority.

Statement pieces with embellishment, fringe, sequins, or lace often need gentler handling than plain garments. Until you can read the care label, avoid assuming an item can be machine washed or tumble dried.

What if an item arrives damaged or incorrect?

Contact support promptly with the order number, product title, and clear photographs of the item and parcel. Keep the packaging until the team confirms the next step.

Photographs should show the issue clearly: the damaged area, the incorrect item, and any relevant labels or tags. Keeping the original packaging helps the team assess what happened and advise you correctly.

Why can a color look different on screen?

Displays, lighting, and surrounding colors can change how a product appears. Review all available imagery and written details; ask support before ordering if a specific shade is essential.

This is especially relevant for embellished fabrics such as sequins, metallic finishes, or layered lace, where light reflection can shift the perceived tone. If you are matching a dress to a specific accessory or event palette, request clarification first.

Are duties and taxes included?

Checkout shows amounts collected by the store where supported. A destination may impose additional import charges according to local rules; review shipping information for the current process.

Customers in the United States and Europe may experience different treatment depending on the destination country and order value. The store cannot predict or control charges applied by customs authorities after dispatch.

How do I get help?

Email sholock@qoqavane.shop and include your order number when applicable.

For pre-purchase questions, include the product title and the specific detail you need, such as a measurement, color clarification, or styling question. For post-purchase issues, include the order number, product title, and relevant photographs to help the team respond efficiently.